AskDD: Multilingual Voice & Social Agent Platform (Zalo Integration)
DD Consulting launched a multi-tenant voice & Gen AI support agent on Bedrock for Aero Vietnam, eliminating translation middleware. https://aerovietnam.vn/
Business Impact
Outcome Snapshot
Deployed a serverless multilingual conversational AI platform that automated 70% of inbound customer inquiries and cut service wait times by 90%.
ROI Breakdown
Automated 70% of standard multi-language inbound inquiry resolutions, completely bypassed translation middleware license costs, and cut customer wait times by 90%.
ASKDD MULTILINGUAL AGENT. We deployed a multi-tenant voice and social agent on AWS Bedrock for Aero Vietnam, eliminating translation middleware and enabling native support in 15+ languages via Zalo and voice.
The Challenge
- 01.
Growing mid-market organizations struggled to scale multi-language customer engagement, getting caught in high operational costs from third-party translation middleware or suffering high drop-off rates on legacy single-language IVRs.
The Solution
Engineered a secure, serverless conversational Voice and Social Agent Platform with native multi-language routing and direct integration into localized messaging APIs like Zalo.
TECHNOLOGY ARCHITECTURE // LAYERED VIEW
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