Ask DD for Neon Snow: RAG-driven FAQ Agent, AI Quiz, and Serverless AI CRM
DD Consulting deployed Ask DD for Neon Snow, combining a RAG-driven FAQ Agent, an interactive AI Quiz for lead qualification, and a serverless AI-based CRM. https://neonsnow.com.au/
Business Impact
Outcome Snapshot
Developed a RAG-powered interactive support agent and serverless CRM that deflected 70% of customer tickets and tripled online lead generation capacity.
ROI Breakdown
Successfully deflected 70% of repetitive incoming customer inquiries, captured and scored 3.5x more active sales leads, and delivered automated 24/7 resolution pipelines.
DD Consulting deployed Ask DD for Neon Snow, combining a RAG-driven FAQ Agent, an interactive AI Quiz for lead qualification, and a serverless AI-based CRM. Built on Amazon Bedrock (Nova suite) and ECS Fargate, the system drives 70% automated ticket deflection and converts traffic 24/7.
The Challenge
- 01.
Mid-size businesses and online retail operators struggled to capture leads, qualify customer intent, and handle FAQs across disconnected web, email, and social networks 24/7, resulting in lost pipeline opportunities.
The Solution
Built a custom RAG-driven FAQ Agent combined with interactive qualifying tools (AI Quiz modules) and integrated them directly into a lightweight, serverless CRM.
TECHNOLOGY ARCHITECTURE // LAYERED VIEW
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